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Case Study

Connect. Chat. Learn & Grow.

An AI assistant that answers customer questions on your site and automatically turns every conversation into actionable insight.

Connect

Syncs with your catalogue and stock

Syncs with

your catalogue and stock

Chat

Answers product and service questions instantly

Learn & Grow

Analyses chats, surfaces insights

Your product page can’t close the sale. Your assistant can.

Every retailer has the same gap. A shopper lands on a product, has a real question — and there's nobody there to answer it. They don't call. They don't email. They leave.

The AI Shop Assistant sits on your product page and answers those questions instantly, in plain language, using your actual catalogue and live stock. The shopper gets an answer. You keep the sale.

Your product page can’t close the sale. Your assistant
can.

Every retailer has the same gap. A shopper lands on a product, has a real question. Will this work for my wall type? Is this the right size? What do I need alongside it? — and there’s nobody there to answer it. They don’t call. They don’t email. They leave.

The AI Shop Assistant sits on your product page. Answers those questions instantly.

The shopper gets an answer. You keep the sale.

Returns. Delivery times. Opening hours. Stock availability. Every retailer fields the same handful of questions on repeat by phone, by email, by live chat. It’s time your team could be spending on customers who actually need them.

Stop answering the same questions every day.

The AI Shop Assistant handles these instantly, 24/7, using your own policies and store information. A shopper asks about your return policy at 11pm on a Sunday — they get an accurate answer immediately. Your team arrives Monday morning with an empty inbox instead of a backlog.

Most shoppers don’t know exactly what they’re looking for. They know their problem — like a radiator that won't heat up but no idea what part they need. A search bar can’t help them. A product page can’t help them. But a conversation can.

Guide every shopper to exactly what they need.

The AI Shop Assistant understands natural language questions, searches your entire catalogue in real time, and surfaces the right products with images, prices, and stock availability — all within the chat. It asks the right follow-up questions, narrows down the options, and guides the shopper to a confident decision. That’s why it converts at 3.5x the rate of every other channel.

This one surprised us. Within weeks of going live, retailers told us their staff had started using the assistant on shop floor. Looking up specs on the spot, comparing options, answering questions face to face. Your whole team, not just your website.

Not just for your website. Your team uses it too.

It makes sense. Your assistant knows your entire catalogue inside out. For a new staff member still learning the range, or a busy sales floor where nobody has time to check the stockroom, it’s like having your most knowledgeable colleague always on hand.

Stop answering the same questions every day.

Returns. Delivery times.

Opening hours.

Stock availability.

Every retailer fields the same handful of questions on repeat — by phone, by email, by live chat.

It’s time your team could be spending on customers who actually need them.

Guide every shopper to exactly what they need.

Most shoppers don’t know exactly

what they’re looking for.

They know their problem — like a

radiator that won't heat up but no

idea what part they need.

A search bar can’t help them. A

product page can’t help them.

But a conversation can.

Not just for your website. Your team uses it too.

This one surprised us.

Within weeks of going live, retailers told us their staff had started using

the assistant on shop floor. Looking up specs on the spot, comparing

options, answering questions face

to face.

Your whole team, not just your website.

Finally know what your customers are actually asking.

Most retailers are guessing. They guess which products confuse people, which policies cause friction, which questions go unanswered. The admin portal stops the guessing.

Every conversation is automatically reviewed by AI — summarised, tagged, and analysed for sentiment and goal achievement. You see which products come up most, where shoppers drop off, and what’s missing from your catalogue. Over time, patterns emerge that tell you exactly where to focus — whether that’s updating a product description, fixing a delivery policy, or stocking something your customers keep asking for.

It’s the kind of insight that used to require a dedicated analyst. It comes included, automatically, from day one.

Finally know what your customers are actually asking.

Most retailers are guessing. They guess which products confuse people, which policies cause friction, which questions go unanswered. The admin portal stops the guessing.